Artificial intelligence for IT operations or AIOps is a new term swirling around nowadays and if you are like most people you are wondering what it is and what can it do for your business. Allow us to make the picture a little more clearer by putting everything into perspective.

What is AIOps?

AIOps is a multi-layered IT platform that uses analytics and machine learning to enhance and automate IT operations. There are two components to AIOps: Big Data and Machine Learning. In order to obtain observational data, we have to shift away from siloed IT data, the likes of which can be found in job logs right next to fine-tuning data inside a Big data platform. The magic happens when AIOps begins a total machine learning and analytics strategy against the collected data. The goal is to get recurring insights that keep yielding continuous improvements and bug fixes via automation. Think of AIOps as a CI/CD for the utmost necessary IT functions.

AIOps encompasses three disciplines: performance management, service management and automation to provide us with the continuous insights and improvements mentioned above. Due to advances in Big Data and Machine Learning, AIOps can be used as a game plan that the rapidly evolving IT department desperately needs.

Driving Forces

One of the strongest winds in the sails of AIOps is that IT Operations teams are having so much trouble with managing their infrastructure manually. In fact, given that modern IT environments include things like both managed and unmanaged cloud, SaaS integrations and other third party resources, it would be a stretch to call a manually managed infrastructure an “infrastructure” to begin with. Traditional approaches are not compatible with such dynamic environments, all of this managing and tracking everything manually is impossible. The IT operations technology of today is already light years beyond the capabilities of manual management and things will only get worse for manual managers in the years to come.

Nowadays business leaders gradually digitize the businesses to the point where IT becomes the business. Technology has become so consumer friendly that it has changed user expectations for pretty much every industry. This means that whenever IT events occur, the reaction must be swift especially when the situation concerns user experience.

Benefits of AIOps

Thanks to technological developments in AIOps, what usually took humans hours to complete can be done in a matter of seconds due to automation and with much better results. Traditional IT operations teams spend a lot of time doing, routine, mundane work, but, when they start using AIOps, when they replace operators as they try to manage the alerts, this routine work is simply no longer needed. Many Fortune 500 companies have already recognized the benefits of AIOps and are rapidly adopting these technologies to improve their customers’ digital experience across all industries and even government.

Simplifying the Lives of DevOps Administrators

Today’s IT environments are growing more and more complex and they are constantly evolving which leads to a lot of time and resources spent on troubleshooting, monitoring and adjusting the course as needed. However, when teams use AIOps, they can take advantage of change-tolerant algorithms and have access to indexed information which allows them to be more proactive and do more meaningful work instead of wasting time fixing the same old problems over and over again.  

AIOps and Developers

Since DevOps is gaining so much steam, operations functions have become decentralized and some of their responsibilities have been delegated to the development team. DevOps is all about agility and automation and over the past few years companies have spent billions on release management, automated server provisioning and configuring modern monitoring tools. AIOps allows to automate troubleshooting applications by using data science and algorithms. DevOps teams are now realizing that AIOps is vital to managing the scale, complexity and change of the application that they both develop and support.

Know Your Goals

When considering shifting to AIOps, your goal should not just be to build a better filter system for monitoring events. Success should be measured in easier collaborations between human users which is especially important beyond team boundaries. The biggest benefit of this system is to take DevOps enabled teams and turn them into a constantly moving machine that is able to operate without a constant outside infusion of energy. AIOps is the only approach that can accommodate high tech applications and the infrastructures that support them. They simply cannot be managed with a rigid, one size fits all approach that was common in the mainframe days.